GM Financial's AI chatbot proves saving graceA deluge of customer inquiries swamped auto lenders last year at the onset of the pandemic. Nanci, GM Financial's artificial intelligence-powered chatbot, eased the transition to work from home for the lender. |
CFPB task force weighs in on auto lending discrimination, adverse action noticesThe bureau charged the task force with identifying issues in existing consumer financial protection regulations and issuing guidance on how the agency can best educate consumers on credit markets and products. |
Fair expands used-vehicle leasing with LendingTree partnershipThe move is part of the company's strategy to evolve into a multiservice mobility solutions provider from its subscription service roots. |
Customers in lower credit tiers slip from new-car marketCox Automotive says customers who obtain new-vehicle financing at higher interest rates were priced out of the market amid pandemic conditions. |
Digital tools can improve customers' F&I experienceCar dealerships should consider adopting some of the latest technology to speed the finance and insurance process and make the experience more satisfying. |
NADA, bank group to assess political contributions after U.S. Capitol siegeThe discussions come after a growing list of major corporations such as Ford said they would temporarily suspend donations to lawmakers on both sides of the aisle. |
Ralph Paglia, ‘godfather of automotive digital marketing' dead at 63Paglia, who died Dec. 21 of complications from COVID-19, was a longtime advocate of presenting finance-and-insurance products online. |
Dent Wizard merges F&I division with SonsioBoth companies were recently acquired by Dealer Tire, a Cleveland-based outfit that supplies millions of tires each year to more than 8,000 new-car dealers' service departments. |
Santander agrees to $4.7 million settlement over credit reporting errorsSantander Consumer USA, a division of Spanish bank Banco Santander SA, settled with the Consumer Financial Protection Bureau over allegations that the bank sent inconsistent information about consumer auto loans to credit reporting agencies between January 2016 and August 2019. |
Key F&I trends of 2020According to some of the nation's largest F&I providers and administrators, 2020 is a year unlikely to be forgotten, one which spurred change throughout the finance process. |